Six Do’s and Don’ts for Salesforce’s Process Builder

Salesforce’s Process Builder is a powerful tool for automating business processes. It allows users to create automated workflows that respond to changes in Salesforce data and react accordingly, such as sending an email or creating a task. It also provides a visual representation of the entire process, which makes it easy to see how the different steps are connected. With the right guidance, Process Builder can be incredibly useful for streamlining your workflow and increasing productivity. However, it’s important to understand some best practices when using this tool in order to get the most out of your processes.


1. Use criteria-based processes whenever possible:

Processes should always be based around conditions that must be equal or true before any actions can be taken. This will help ensure that only the necessary processes are triggered and any unnecessary steps are avoided.

2. Test your process before you deploy it:

It’s important to test out your process thoroughly before deploying it to make sure that it works as expected and all conditions are met correctly. If something isn’t working properly, you can take the time to fix any issues while it is still in development mode and save yourself some headaches later on.

3. Leverage existing objects when possible:

If there is an existing object or field in Salesforce that can be used for a given process, use it instead of creating a new one from scratch. This will help keep your processes organized and reduce clutter in your org.

4. Use the “update records” action to reduce complexity:

The “update records” action is a powerful way to change field values without needing to create multiple steps or conditions. This makes it easier to make changes quickly and efficiently, and can help simplify complex processes.

5. Take advantage of Salesforce’s security model:

Salesforce sox has an extensive security model that allows you to control who can access and edit your processes. Be sure to take advantage of this feature when creating new processes so that they are secure and only available to those who need them.

6. Consider how your process will scale as your org grows:

As your organization grows, so too will the number of processes you have running in Salesforce. It’s important to consider how your processes will scale up with increased data and users, so you don’t end up with an unmanageable amount of processes running in your org.


1. Don’t create unnecessary steps or conditions:

Try to keep the number of steps and conditions as minimal as possible when creating a process. This will help avoid any confusion or clutter that can come from having too many elements in a single process.

2. Don’t make changes directly on the Production environment:

Always test out new processes or changes in a Sandbox first before deploying them to your Production environment. This will allow you to ensure that everything works as expected without risking making permanent changes in Production.

3. Don’t hard-code values in your processes:

When creating a process, it’s important to avoid hard-coding any values or logic into the process itself. This will make it difficult to maintain and can lead to errors if the logic changes over time. Instead, use variables or picklists to ensure that the process is flexible and easy to modify as needed.

4. Don’t forget about error handling:

It’s important to consider how your processes will react if something goes wrong during runtime. If there are errors, you should have an appropriate way of handling them so that they don’t impact other parts of the system or cause data loss.

5. Don’t overlook Salesforce best practices:

Whenever you are working with Salesforce processes, be sure to keep up with all of the best practices. This includes things like avoiding hard-coded values, using variables instead of constants, and testing your processes before deploying them. Doing this will help ensure that your processes are secure and reliable.

6. Don’t forget about maintenance:

Processes should always be monitored and regularly updated to ensure that they are running as expected. Take the time to review any changes or additions made over time so that you can catch any potential issues before they become a bigger problem down the line.


By following these do’s and don’ts when creating and managing Salesforce processes, you can make sure that your organization is getting the most out of its data and that your processes are running as efficiently as possible. Doing so will help ensure that you have a secure and reliable system in place, which can save you time and money in the long run.

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